Terms and conditions of use

To cancel your order, simply reply your email confirmation or phone us on +64 9 4287047.

If an order cancellation request received with MORE THAN 24 hours of the day for delivery, your order will be refunded in full to the payment device you made payment with. Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.We are unable to cancel orders that are with our courier for delivery. Please contact us within 24 hours after goods shipping for a replacement or refund if you are not satisfied with our service.We never use second grade flowers.We guarantee a minimum of 5 days of quality, or we will replace the flowers at no cost. Sorry No refund if for special orders. We will never sell our client database to any third party.All customer’s information will be kept in confidential.

SUBSTITUTION POLICY

Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, the florist will ensure that the style, theme and colour of your arrangement is preserved and will only substitute items as required.

By purchasing products through our website, you hereby confirm that you have read and agreed to the above statements.


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